Refund policy

At AMWA, we stand behind the quality of our premium lifestyle and workspace products. If you are not completely satisfied with your purchase, we are here to help.

1. THE RETURN WINDOW
You have 30 days from the date your item is delivered to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at support@shopamwa.com, store.amwa@gmail.com. Include your order number and a clear photo of the issue. We will review it immediately and ship out a brand-new replacement product to you completely free of charge.

3. HOW TO START A RETURN
To initiate a standard return, please contact our support desk at store.amwa@gmail.com. 

Please note: Do not send your purchase back to the shipping address listed on your package or back to the manufacturer. All returns must be authorized and routed through our support desk to be successfully processed.

4. REFUNDS
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be automatically processed and applied back to your original method of payment within 5-7 business days.